Shipping policy

Last updated: 7 November 2026

Where we deliver

Purro currently delivers to addresses in the United Kingdom only.

Processing

Orders are processed within 1–3 working days (Monday to Friday, excluding bank holidays). Orders placed at the weekend or on a bank holiday start processing on the next working day.

Delivery time

Our toys are sent directly from our fulfilment partners' warehouses, so delivery usually takes 7–12 working days after dispatch. Delivery times are estimates and are not guaranteed. Busy periods such as Black Friday and Christmas can add a few days.

Delivery cost

Tracked UK delivery costs £2.99 and is free on orders of £14.99 or more. The delivery cost is always shown at checkout before you pay.

Tracking

You will receive a tracking link by email once your order has been dispatched. Tracking can take a few days to show updates.

Separate parcels

If you order more than one item, your items may arrive in separate parcels on different days. You won't be charged extra for this.

Christmas delivery

For the best chance of delivery before Christmas, please order by 10 December. Orders placed after this date may arrive after Christmas.

Your address

Please check your delivery address carefully before ordering. Once an order has been passed to our fulfilment partner, it may not be possible to change it.

Delayed, missing, damaged or incorrect orders

If your order hasn't arrived within 20 working days of dispatch, or arrives damaged or incorrect, email us at support@purro.co.uk with your order number (and clear photos for damaged or incorrect items) and we'll put it right.